30-Day Money-Back Guarantee • Last Updated: March 24, 2026
Quick Summary: You have 30 days from delivery to return unused items in original packaging. Refunds processed within 5-10 business days.
You have 30 calendar days from the date of delivery to return an item. To be eligible for a return, your item must be:
The following items cannot be returned:
Email returns@metramarket.co.za with your order number and reason for return within 30 days of delivery.
We'll send you a return authorization number and shipping instructions within 2 business days.
Securely pack the item in its original packaging with all accessories, tags, and documentation.
Send the package to the address provided. Return shipping costs are the customer's responsibility unless the item is defective.
Use the tracking number provided by the courier to monitor your return shipment.
Once we receive and inspect your return, we'll process your refund within 5-10 business days.
Once we receive your return:
Refunds will be issued to the original payment method:
Original shipping costs are non-refundable unless the return is due to our error (wrong item or defective item).
We offer exchanges for:
To request an exchange, contact us at returns@metramarket.co.za with your order number and details of the exchange requested.
If you receive a damaged or defective item:
Sale or clearance items may have different return policies. Check the product page for specific return eligibility. Sale items can only be returned if defective.
If you received an item as a gift:
For any questions about returns or refunds:
Email: returns@metramarket.co.za
Phone: +27 11 123 4567
Hours: Monday - Friday, 9:00 AM - 5:00 PM (SAST)